A Note from the CEO: Big Changes
When we sent out a client survey, you all responded with your praise, critiques and suggestions for STA. Well we listened!
Starting this month, we are rolling out new plans that will make consigning and shopping with STA even better.
Instead of waiting every 60 days for your consignment payout, you’ll now be getting paid every month. If your balance is over $100, we’ll automatically send you a check. However, if your monthly balance is under $100, you can pick up a check the first of the following month.
We also understand that your workweek can be hectic, and finding the time for a consignment appointment is a challenge. This is why we’re now taking appointments on Saturdays and Sundays in addition to our Monday-Friday appointment times.
We’ve also revamped our website, with our online account capabilities now better than ever. If you have ever had issues with logging in or tracking your items, we sincerely apologize. Those technical issues have been resolved and our new system aims to be completely hassle-free. Should you ever have any questions or need to contact a customer service representative, we have a dedicated team behind all of your needs.
On top of these new improvements, we are also in the process of opening several new stores. We just opened our doors in three new locations in New York City – one on 72nd Street and Amsterdam Ave, one on 92nd Street and Madison Ave, and one on 19th Street and Third Ave in the Gramercy Park area. In addition, we are opening up a store mid-November in Huntington, Long Island, as well as looking at spaces in more towns in New Jersey and other locations all over the eastern United States. If you have any suggestions as to where we should open a store, I’d love to hear it! Feel free to send me an email at STAceo@secondtimearound.net.
Bill Soncini, President & CEO
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